Please note, it is the exporter's (owner's) responsibility to check the requirements of the importing country and to ensure that these details align with the information we provide on the certificate(s). Pet Travel Pass does not accept any liability for instances where the requirements are not met and the pet(s) is/are refused entry. To check what is required for entry into difference countries, please contact APHA (the UK government department responsible for pet travel) on 0370 241 1710 or pettravel@apha.gov.uk and we advise checking the government website of the country you are travelling to for any additional requirements for example import permits or restrictions on certain breeds of animal.
Use of an Animal Health Certificate:
An Animal Health Certificate should only used for a pet that is travelling abroad for non-commercial reasons. It should not be used for taking a pet abroad for sale or to change ownership (even if no payment is taken). When you collect your Animal Health Certificate, you will be asked to sign to confirm that your pet is not changing ownership once they enter the EU. If the pet is travelling to the EU to change owner, an Export Health Certificate is required. Please contact 0370 241 1710 or pettravel@apha.gov.uk for more information.
Deposits:
A £50 deposit is required for all requests where the final total bill is £200 or over. This must be paid by bank transfer before we can start work on your certificate and covers our vets time in the event you not turning up to collect your certificate(s) or cancelling at short notice.
Short notice cancellations:
Where we receive a certificate request from a client who has previously either not turned up to collect a certificate or cancelled less than 1 week before the collection, we will require a £50 deposit to be paid before booking a new appointment. As all our certificates are made at least 1 week in advance, this deposit covers our vets time in the event that you cancel again at short notice.
Changes to your AHC or collection date:
If you need to make changes to your Animal Health Certificate (for example changing the country of entry into the EU or the collection date), this can be done free of charge up to 10 days before your collection date.
As a low cost Animal Health Certificate service, all our AHCs are prepared in advance. Any changes required less than ten days before your confirmed collection date will therefore incur a fee of £20 to cover the time required for our Official Veterinarian to remake, stamp and sign a new Animal Health Certificate.
Cancellations:
For cancellations at anytime prior to the seven days before the confirmed collection date, there is no charge.
As our Animal Health Certificates are made at least 7 days before your appointment, for cancellations less than 7 days prior to the confirmed collection date a 50% non-refundable cancellation charge will apply to cover the cost of making your AHC as well as the administration time spent organising your pet travel paperwork and Animal Health Certificate collection. This cancellation charge can be redeemed against future certificates.
Errors on the AHC as a result of mistakes you have made on the application form or mistakes made by your vet:
If upon collecting your AHC we realise there is an error resulting from a mistake you have made on the application form or a mistake your vet has made on the rabies vaccine evidence they have provided (e.g. they have written the wrong microchip number and you have copied this onto the application form) there will be a £50 charge to remake the certificate with the correct information. This is to cover the time required for our Official Veterinarian to remake, stamp and sign a new Animal Health Certificate in addition to the time required for a new collection appointment.
Data Protection
When you request that we provide services, we will collect personal data about you however this is only data that we need to provide the service you have requested such as names, addresses and contact details. From time to time we may also use your contact details to provide you with information about new services or special offers offered by Pet Travel Pass. Your details will never be passed on to third parties.
We comply with GDPR (General Data Protection Regulations) 2018 and will take reasonable precautions to ensure that your data is kept securely, used appropriately and is not shared with third parties. You are entitled to be provided with details of the data that we hold about you upon request.
Use of Media
We may take photographs and videos during appointments. The use of this material is solely for promoting and publicising Pet Travel Pass e.g. via social media or our website. By agreeing to these terms and conditions you consent to Pet Travel Pass using such photography and video footage in this way. Where possible we will inform you during the appointment when we plan to take photographs or videos. If you do not want your pet or yourself to be photographed or filmed then you must inform us on arrival at the appointment.
Liability:
Our liability in respect of all and any claims, damages or losses arising in respect of the goods and/or services provided by us or arising in connection with any attendance at any property by one of our vets shall be limited in accordance with our insurance cover. In the event of any uninsured claims, damages or losses our liability shall be limited to the value of the goods and/or services to which the claim, damages or loss relates.
We do not accept any liability under or in connection with this agreement for indirect and/or consequential losses suffered by the customer including but not limited to any losses arising from cancelling or re-booking travel plans.
Travel to Australia only:
OV66 ID declarations are provided based on information available at the time and may not necessarily comply fully with the requirements of the importing authorities and transport company. It is your responsibility to check the certificates(s) against any relevant import permit(s) or any advice provided by the competent authority in the importing country to ensure that they are correct. We cannot guarantee the acceptance of the OV66 ID Declaration as this is at the discretion of the Australian government and we are not liable for any costs associated with repeating the ID verification.
Pet Travel Pass is a trading name of Advanced Veterinary Services Limited, a limited company registered in England and Wales. Our company registration number is 11434742 and our registered office is Unit 5 Mushroom Farm Court, Eastwood, NG16 3SR
Our Official Veterinarian is registered with the UK government under OV number 197769. You can verify this here: https://bit.ly/3U1MBqC