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Changes to your AHC or collection date:
If you need to make changes to your Animal Health Certificate (for example changing the country of entry to the EU or the collection date), this can be done free of charge up to 10 days before your collection date.
As a low cost Animal Health Certificate service, all our AHCs are prepared in advance. Any changes required less than ten days before your confirmed collection date will therefore incur a fee of £20 to cover the time required for our Official Veterinarian to remake, stamp and sign a new Animal Health Certificate.
Cancellations:
For cancellations at anytime prior to the ten days before the confirmed collection date, there is no charge.
As our Animal Health Certificates are made up to 10 days before your appointment, for cancellations less than 10 days prior to the confirmed collection date a 50% non-refundable cancellation charge will apply to cover the cost of making your AHC as well as the administration time spent organising your pet travel paperwork and Animal Health Certificate collection.
Pet Travel Pass is a trading name of Advanced Veterinary Services Limited, a limited company registered in England and Wales. Our company registration number is 11434742 and our registered office is Unit 5 Mushroom Farm Court, Eastwood, NG16 3SR
Our Official Veterinarian is registered with the UK government under OV number 197769. You can verify this here: https://bit.ly/3U1MBqC
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