Terms and Conditions

Please note, it is the exporter's (owner's) responsibility to check the requirements of the importing country and to ensure that these details align with the information we provide on the certificate(s). Pet Travel Pass does not accept any liability for instances where the requirements are not met and the pet(s) is/are refused entry.  To check what is required for entry into difference countries, please contact APHA (the UK government department responsible for pet travel) on 0370 241 1710 or pettravel@apha.gov.uk and we advise checking the government website of the country you are travelling to for any additional requirements for example import permits or restrictions on certain breeds.

Deposits: A £50 non-refundable deposit is required for all requests where the final total bill is £200 or over. This must be paid before we can start work on your certificate and covers our vets time in the event you not turning up to collect your certificate(s). Where we receive a certificate request from a client who has previously not turned up to collect a certificate or cancelled less than 48 hours before collection, we will require payment in full before we can start work on your certificate. 

Changes to your AHC or collection date:

If you need to make changes to your Animal Health Certificate (for example changing the country of entry into the EU or the collection date), this can be done free of charge up to 10 days before your collection date.

As a low cost Animal Health Certificate service, all our AHCs are prepared in advance. Any changes required less than ten days before your confirmed collection date will therefore incur a fee of £20 to cover the time required for our Official Veterinarian to remake, stamp and sign a new Animal Health Certificate.

Cancellations:

For cancellations at anytime prior to the ten days before the confirmed collection date, there is no charge.

As our Animal Health Certificates are made up to 10 days before your appointment, for cancellations less than 10 days prior to the confirmed collection date a 50% non-refundable cancellation charge will apply to cover the cost of making your AHC as well as the administration time spent organising your pet travel paperwork and Animal Health Certificate collection. This cancellation charge can be redeemed against future certificates.

Errors on the AHC as a result of mistakes on the application form or mistakes made by your vet:

If upon collecting your AHC we realise there is an error resulting from a mistake you have made on the application form or a mistake your vet has made on the rabies vaccine evidence they have provided (e.g. they have written the wrong microchip number) there will be a £50 charge to remake the certificate with the correct information. This is to cover the time required for our Official Veterinarian to remake, stamp and sign a new Animal Health Certificate in addition to the time required for a new collection appointment.

Liability:

Our liability in respect of all and any claims, damages or losses arising in respect of the goods and/or services provided by us or arising in connection with any attendance at any property by one of our vets shall be limited in accordance with our insurance cover. In the event of any uninsured claims, damages or losses our liability shall be limited to the value of the goods and/or services to which the claim, damages or loss relates.

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We do not accept any liability under or in connection with this agreement for indirect and/or consequential losses suffered by the customer including but not limited to any losses arising from cancelling or re-booking travel plans.

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Pet Travel Pass is a trading name of Advanced Veterinary Services Limited, a limited company registered in England and Wales. Our company registration number is 11434742 and our registered office is Unit 5 Mushroom Farm Court, Eastwood, NG16 3SR

Our Official Veterinarian is registered with the UK government under OV number 197769. You can verify this here: https://bit.ly/3U1MBqC